Shipping Policy

ORDERS

Upon completion of your order, you will receive an email with your order summary and order number. Please hold onto this order information for future reference.

PROCESSING & HANDLING TIMES

Chef Global Imports ships online orders Monday - Thursday. Your order may take between 1 to 3 business days to process before shipping. All perishable items will be sent via Fedex Priority Overnight or UPS Next Day Air Shipping. This means that once your order is done processing, it is shipped and should arrive within 24 hours, not that it will necessarily be processed within 24 hours. Because we use overnight shipping for most of our products, deliveries can only be made between Tuesday and Friday.

SHIPPING & TRACKING

Once your order has been processed and tracking information is available, an email will be sent to you with the carrier being used to ship your order as well as a link to track your package. Your tracking link will become active once the carrier has scanned the shipping label. You can track your package through the carrier’s website or toll-free phone numbers. In any case you do not receive tracking within 1-2 business days of placing your order, please contact customer service.

CANCELLATIONS, ADDRESS CHANGES & OTHER MODIFICATIONS TO ORDERS

If tracking information has already been emailed to you, we cannot make any additional changes to your order. If tracking has not been issued to you, please contact our customer service team so we may help make any necessary adjustments to your order.

CARRIERS AND SHIP METHODS

Chef Global Imports .ships product using various carriers including but not limited to USPS, UPS and Fedex at its own discretion based on a number of variables including transit times, quality of service and costs

DOMESTIC ORDERS

We currently ship orders to residential and commercial addresses in the USA as well as its protectorates and territories.

We do not ship to PO Boxes. If your order has a PO Box as the shipping address, our customer service team will contact you for an alternate address. If you do not have an alternate address within the US, a full refund will be issued to your original form of payment.

APO/FPO

We currently do not ship packages to APO/FPO addresses. If your order has an APO/FPO as the shipping address, customer service will contact you for an alternate address. If you do not have an alternate address within the US, a full refund will be issued to your original form of payment.

INTERNATIONAL ORDERS

We currently do not ship to countries outside of the United States. For more information, please contact our customer service team.