Refund Policy

 PERISHABLE FOOD POLICY

If you suspect your purchase has a quality issue, please do not consume. Contact us at alek@chefglobalimports.com within 24 hours of receipt of your order.

We require (video or) photographic documentation of any item with which you are dissatisfied with before we provide you a credit or refund. We cannot provide any assistance unless we receive actual photos of the products in question.

We may either replace the item at our expense (depending on supply chain restrictions) or, depending on the circumstances, provide you a full or partial credit or refund of the purchase price for that item. Due to the perishable nature of the product, we don’t offer returns or exchanges.

Please note that the nature of seafood and meat products is that each product is different. The quantity and size of individual cuts within a given share may vary based on the weight of the item and processing. Therefore we are not able to guarantee a specific quantity or individual cut size within a share beyond the general estimation and description which is provided for general guidance purposes only.